WEBSITE SUPPORT · DIGITAL UNICORN
Keep it running,
Keep moving
Your website shouldn’t be built and then left. Reliable support keeps it secure, up to date and working for your business.
From £30/month, plus one-off onboarding. Full access. No gatekeeping.
LOOKED AFTER, PROPERLY
Less chasing,
More doing
As your business evolves, your website needs updates, improvements and occasional fixes. We handle the ongoing care, so you can get on with running your business.
The essentials, covered
Plugin and system updates, security monitoring, performance checks and backup checks.
Small changes, sorted
Minor website amendments within your agreed plan, with additional work handled through a simple credit system.
Someone to turn to
Phone, WhatsApp and email support, with a clear response target and agreed coverage.
FULL CONTROL. NO GATEKEEPING.
We support it,
You own it
Your website is built on your hosting, in your name. You can always access it, change it and decide what happens next.
- Full website access at all times
- Hosting and server cPanel access
- No reliance on us to make a change
- No access restrictions or ownership lock-in
SUPPORT, SIZED FOR YOUR BUSINESS
Your team,
Your support plan
Tell us about the people and systems you need covered. Compare Standard and Priority support, then download your personalised estimate. We’ll agree the final scope with you before anything starts.
SOUND FAMILIAR?
Peace of mind,
Time back
You don’t have time to manage your website. You want someone reliable to handle updates. Or you’ve had enough of slow, unresponsive support.
Keep full control, without having to do everything yourself.
CLEAR FROM THE START
No unexpected
extras
What isn’t included?
New pages, significant layout changes, redesigns and larger development work are quoted separately. We always agree additional costs before starting.
When does monthly billing start?
Onboarding is paid before setup. Monthly support begins after approved go-live, once your coverage is agreed.
How quickly will you respond?
Standard has a 24 elapsed-hour response target. Priority has a 2 support-hour response target, Monday–Friday, 9am–6pm UK time. These are response targets, rather than guaranteed resolution times.
Can my plan change as we grow?
Use available places within your named-user allowance. Additional capacity needs an agreed variation. Removing a user does not automatically reduce your price. Cancellation and downgrades require 30 days’ notice.
Is the downloaded quote the final price?
It’s an estimate based on your requirements. We confirm the scope, coverage and tax treatment in your proposal. For larger teams or specialist requirements, the download records what you need for a tailored quote.
LET’S TAKE CARE OF IT
A website that works,
Support that does too
Get your website looked after properly, without the hassle.
